Privacy Policy –  BERGSTROM ARCHITECTS PTY LTD

ABN: 75 095 092 989

Effective Date: 1/1/2000
Last Updated:  28/8/2025

Bergstrom Architects Pty Ltd  are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and store your personal information when you interact with us, including through our website, by email, over the phone, or in person.

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Business name and job title
  • Payment and billing information
  • Information relating to your project or property
  • Communications and records of interactions with us
  • Website usage data (IP address, browser type, pages visited, etc.)

We do not  collect sensitive information (such as health or biometric data).

2. How We Collect Personal Information

We collect information in several ways, including:

  • Directly from you (e.g. via contact forms, email, phone calls, meetings)
  • When you engage our services
  • From publicly available sources
  • Through third-party service providers (e.g. surveyors, engineers, or consultants)
  • Through our website via cookies and analytics tools

3. Why We Collect and Use Your Information

We collect, use, and disclose your personal information for the following purposes:

  • To provide architectural, design, and related consulting services
  • To communicate with you about your project or enquiry
  • For administrative and billing purposes
  • To comply with legal obligations
  • To improve our services, website, and client experience
  • Not for marketing and promotional purposes

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Contractors, consultants, and third parties involved in delivering our services
  • IT service providers (web hosting or cloud storage providers)
  • Professional advisors (e.g. accountants or legal representatives)
  • Government authorities or regulators if required by law
  • Other third parties with your consent or as authorised by law

We do not sell, rent, or trade your personal information.

5. Disclosure to Overseas Recipients

We will not disclose  your personal information  to service providers located overseas.

6. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

  • Secure physical and electronic storage
  • Password-protected systems
  • Confidentiality agreements with staff and contractors

Your information may be stored electronically or in hard copy and securely destroyed when no longer needed.

7. Access and Correction

You have the right to:

  • Access personal information we hold about you
  • Request corrections if you believe any of them are inaccurate, incomplete, or outdated

To make a request, please contact us using the details below. We may need to verify your identity before responding.

Info@bergstromarchitects.com.au

8. Complaints

If you have a concern or complaint about how your personal information has been handled, please contact us. We take privacy complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

9. Website and Cookies

Our website may use cookies to enhance your experience and collect usage data. You can control cookie settings through your browser. We may also use third-party tools (e.g. Google Analytics) for website performance and traffic analysis.

10. Contact Us

If you have questions about this Privacy Policy or our data handling practices, please contact us:

Bergstrom Architects Pty Ltd
Suite 103/3 Eden Street

North Sydney NSW 2060

Email: info@bergstromarchitects.com.au
Phone: (02) 8920 1499